Refund policy

Refund policy

We want you and your pet to love your TwinklePup order. If something isn't right, we'll make it right.

30-day happiness promise

If your costume arrives damaged or defective, you received the wrong item, it doesn't fit, or it just isn't what you expected, contact us within 30 days of delivery with your order number and a photo. We'll send a free replacement (including a different size) or give you a full refund for the item, whichever you prefer. You don't need to send the item back.

Lost packages

If your tracking hasn't updated for 10 business days, or the carrier confirms your package was lost, contact us and we'll send a free replacement or refund your order.

Shipping Protection (optional add-on)

If you added Shipping Protection at checkout and your package is marked delivered but is missing or stolen, contact us within 30 days of the delivery date and we'll send a free replacement. Shipping Protection is non-refundable once your order has shipped.

1-Year Protection Warranty (optional add-on)

If you added the 1-Year Protection Warranty, we'll replace your costume free of charge if it develops a defect from normal use (for example, a split seam or a loose star, pom-pom or tie) within one year of delivery. Contact us with your order number and a photo.

Cancellations

If your order hasn't shipped yet, contact us and we'll cancel it for a full refund. Once an order has shipped it can't be cancelled, but the 30-day promise above still applies.

Refund timing

Approved refunds go back to your original payment method. Most banks show the refund within 5–10 business days.

Contact us

Reach us anytime through our Contact page at twinklepup.com/pages/contact. We reply within 1–2 business days.